Report a problem
Something not working in Beam? Report it from Profile, or take a screenshot on any screen and tap Report. Type or record what happened, attach screenshots, and get our reply in the app.
What's in this video
- Tap Profile at the bottom, scroll down to Help and tap Report a problem.
- Or, on any screen, take a screenshot (iPhone: side button and volume up). When Beam asks Report a problem with this screen?, tap Report. This prompt does not appear on Android 13 and older; use Profile instead.
- Type what happened, or tap to record a voice note of up to 2 minutes.
- Your screenshot is already attached. Tap Add to attach more from Photos, up to 3.
- Tap Send report. You see Thanks, we have it and your report number.
- When we reply you get a notification (if notifications are on), and the reply is under Profile, Help, My reports.
- In the business app, Report a problem is in Settings, under Support.