GAMIFICATION & ENGAGEMENT
This is an introductory workshop for contact centers to learn about gamification and how it can improve agent engagement in general and to achieve many more specific benefits, such as improving adherence to scripts, raising closing rates for sales and collection activities, reducing risks by improving compliance with disclosure requirements, and reducing the onboarding time for new agents by making training more effective.
Tuesday, 11 Jul, 2017
Talent Intelligence's Training Centre
C-19-8, KL Trillion
338 Jalan Tun Razak